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Great!
1. To remove that, make sure nothing is selected here: https://i.imgur.com/8wZ4Zhu.png
2. 3. – Okay, if I understand correctly you don’t want to trigger the search when choosing the tags. In that case, make sure this option is turned off: https://i.imgur.com/8QTWaLc.png
4. I’m not sure if this was resolved in the meantime, but when I hit “browse”, I’m getting the results on the right side, which seems to be correct: https://i.imgur.com/QNzdhpw.png
Is the issue something else, or was it resolved?Thanks, that worked!
I have found a fixed a few configuration issues:
– the “resources” post type was not indexed, I selected and indexed it
– the auto-populate was enabled, which I believe is not neccessary, since the same items are populated initially, so I have disabled it
– I have also changed the Elementor pagination on the posts widget to numbers, as infinite scroll unfortunately causes issuesNow everything should be all right.
I’m sorry, but we can only do support via these forums.
Video call wouldn’t make it easier, as I still need to see the issue in my own browser to be able to debug it.
Can you perhaps create a temporary user account where I can log-in? That would bring this much closer to a possible solution. I can probably tell if there is a way via a custom code, or if you need to contact the other plugin/theme authors to disable that on a specific instance.
Hi,
Sure!
Can you please check the log-in details? I tried to log-in to enable the plugin and test the configuration, but the username and password seem to be incorrect.
The only way to fix this is for me to at least see the issue and proceed from there. The problem is clearly not caused by the search, but I am more than happy to help you either way. I still need to access the website to do a basic debugging on the actual output via the browser debugger, there is no other way unfortunately.
Once again, this is not our plugin doing, but the other one.
I’m more than happy to help, but I need to at least see the issue to see if there is anything we can do from our end. The output from both Lite and Pro plugins is handled exactly the same way, so the best I can do is check to see what may trigger that.
Other note, you may need the extended license if the plugin is hidden behind a paywall.
