Sorry, it looks like I missed your ticket by accident.
I'm not sure which version of the plugin are you using, but based on your buyer data I'm guessing 3.5. If so, then please download it again from codecanyon and proceed to update to version 4.0. There are a few safe-update steps described in the first chapter of the new documentation, which I suggest to follow.
I remember someone else had a similar issue, and I've changed up a few things in this new version, so I hope this will fix this problem. If the update does not change anything, then let me know and we figure out something else.Best,
If you like my products, don't forget to rate them on codecanyon :)