[Ernest Marcinko]

I have no idea. Maybe the description isn’t stored in the post description field, maybe in a meta? I have a copy of visual composer myself for testing puproses, but it works 🙁

I can’t really provide or promise 3rd party plugin compatibility, but usually visual composer is an exception due to it’s wide user base – and it’s very well written plugin, I must say.

In your case all I can do is manually debug and check for possible errors and such. To do this however I need temporary ftp and admin access. If you can provide that, I will probably be able to tell what’s the problem there. You can do that by editing your first post in this thread, or uploading a txt file with details. Both way is secure, not visible to anyone else.

[Ernest Marcinko]

Wait a second, I see something strange, altough I don’t know if it’s related to a crash. Some of the lines contain:

[code]OR MATCH(hooplaha_posts.post_title,hooplaha_posts.post_content) AGAINST (‘caption galifianakis com source imgur id=”” align=”alignnone” width=”635″‘ IN BOOLEAN MODE))[/code]

That looks very strange to me, the commas are not stripped as the should be.

Would you please open up the wp-content/plugins/related-posts-pro/includes/related_content.class.php file and scroll down to line 1090, where you should see this:

[php]$str = str_replace(array(".", ",", "$", "\\", "/", "{", "^", "}","?", "!", ";", "(", ")", ":", "[", "]"), " ", $str);
[/php]
try to modify that line to this:

[code]$str = str_replace(array(".", ",", "$", "\\", "/", "{", "^", "}","?", "!", ";", "(", ")", ":", "[", "]", ‘"’, "’"), " ", $str);[/code]

I’m not sure if it’s related to the crash, but if so, then this should solve the problem.

[Ernest Marcinko]

Thanks. That should be okay.

I think I need temporary admin and ftp access to sort this out. On my test servers I can’t replicate this issue, I need to do some debugging on yours to see where the issue might come from.

You can edit your initial post to provide access or attach a txt file. Both methods are safe, only you and me can see that.

[Ernest Marcinko]

Hi!

I see no errors in the queries, they look okay. There is no reason it should have crashed the server.

Do you have any php and apache error log or anything else available? They might contain more information, these are only sql queries.

[Ernest Marcinko]

Sorry, I meant these tags: [code]<span><a><abbr><b><p><div>[/code]

[Ernest Marcinko]

Hi!

It’s most likely that the content is stored within different HTML tags, that are allowed and there might be a syntax error (most likely unclosed html) causing the content to completely disappear.

You should try to allow more tags on the Advanced Options -> HTML Tags exclude from stripping content option. Currently you can see a,abbr,span,b tags as non stripped. Try to add div and p as well, those are common ones.
So the final options should look like this: [code]<span><a><abbr><b><p><div>[/code]

And of course the Run shortcodes found in post content should be enabled and the Strip shortcodes from post content should be disabled.

• This reply was modified 11 years, 5 months ago by Ernest Marcinko.

[Ernest Marcinko]

Strange. Is your Category/Term logic option set to “AND”? You can check it on the General Options -> Behavior panel: http://i.imgur.com/LMLS17Q.png

[Ernest Marcinko]

I just checked with browserstack as well, here are the results for different systems: http://www.browserstack.com/screenshots/8e21e2cf1b582b84050f0d287a147440dc24e2ef

Do you see anything unusual on those screenshots? Those screens only show the first picture of course, because of the image lazy load script.

[Ernest Marcinko]

Hi!

Could you please check the error log on the frontend (F12 opens the console, the refresh), if it shows anything. Mine was empty, didn’t show any errors unfortunately.

Also, the your system specs, operation system version, screen resolution, list of plugins installed in firefox might help.

Are you logged in by any chance? Is the same if you are not logged in on your site? WordPress outputs different html for logged in and non logged in users.

In the meantime I tried multiple web proxies, another computer, 5 VPNs but it’s still ok for me. I honestly have no idea what’s the difference and why is it happening on your side.

[Ernest Marcinko]

Hi!

I’ve tried to search for acre, with the acre taxonomy unchecked, and I didn’t get results as expected: http://i.imgur.com/xcYYcFM.png

Once I checked the “acre” category again, I get results: http://i.imgur.com/zRa0D8R.png

Isn’t that how it supposed to work?

[Ernest Marcinko]

Hi!

Thanks for the links.

I’ve tried each of them a couple dozen times, but it always appears all right. I also tried CTRL + SHIFT + R for no-cache refreshing, but still working as expected.

Just to make sure it’s not my firefox only, I’ve also tried with a win 7 virtual machine with the latest firefox freshly installed, but I get the same results – the images are showing correctly.

Would you please try completely clearing your cache and cookies on that site? I’m suspecting this might be related to that as I was unable to replicate the issue on two separate installs.
You should also try on a different computer if you have one accessible.

Let me know how it goes!

[Ernest Marcinko]

Hi!

If you don’t want to show posts from a category, then you can exclude them on the Advanced Options panel: http://wp-dreams.com/demo/wp-ajax-search-pro3/docs/#advanced_options_excluding_categories

If you however don’t want to show some of the selectors on the frontend, then you can exlude those categories on the Frontend the posts from category on the Frontend Search Settings -> Categories & Taxonomies options panel: http://wp-dreams.com/demo/wp-ajax-search-pro3/docs/#frontend_search_settings_showing_hiding_category_selectors

[Ernest Marcinko]

Hi!

That’s what I was going to say. There are 4 different sources availabe for the scripts. Two of them is namespaced (scoped). By default this namespaced version is in use.

Before jumping into changing the code, you should try out the non-namespaced versions first. It helped once someone wiht a similar issue, it wasn’t jquery UI but something else. I’m working on these javascript compatibility issues over 2 years now, and I honestly have no idea how a namespaced js can conflict with an entirely different one – it beats me.

Anyways, on the backend, go to the Compatibility Options menu under the ajax search pro menu bar. There should be a dropdown box with the JS source. Try the minified or the non-minified one. I have a feeling it will help.

[Ernest Marcinko]

Hi!

Could you please link me to the page where this is happening?
Could you please provide temporary admin/ftp access to check the configuration?
Also could you tell an example phrase to search for and the expected results?

The search speed mostly depends on the server speed and the configuration. If your database is big, it’s highly advised to disable search in categories/terms and content as these queries take time for the sql server and for many rows title is more than enough. Also the results count should be limited to around 10.

[Ernest Marcinko]

Side note:

I got a mail delivery status failure from your profile, so I looked and your mail address looked incorrect, it was **@monsooncommerc.com, I figured it missed an e from the end so I changed it to **@monsooncommerce.com

Hopefully you will get the support ticket notifications now.

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