strange issue

This topic contains 70 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 7 years, 5 months ago.

Viewing 15 posts - 1 through 15 (of 71 total)
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  • #3778
    eliaskhs
    eliaskhs
    Participant

    hello.
    i send you photo, how my webpage appear from my desktop, and how it appear from the otehr desktop
    from explorer, and also firefox.
    can you please check this issue ?

    advice me please.

    best regards.
    Elias.

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    #3780
    eliaskhs
    eliaskhs
    Participant

    strange, issue, i checked it on browserstack, it appear on all the same, it load another plugin , not Ajax Search Pro.
    can you please advice me :(…
    why this happen ?

    #3781
    eliaskhs
    eliaskhs
    Participant

    i deleted one plugin with name Search Autocomplete, maybe it loaded this plugin before, i do not know how it happen, and when i test i t back on browserstack it load ajax search pro.
    now i think it working good, but please if you can test it again.
    my website will be online .
    i do not want issues .

    #3782
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi!

    It must have been your site cache.

    This is how it looks on my computer: https://i.imgur.com/DllVrz4.png
    This is how it looks on my iPad: https://i.imgur.com/GnqMPEP.png

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #3783
    eliaskhs
    eliaskhs
    Participant

    hello Ernest.
    but i wroke good on one browser and other not, and what it loading ? you see the image that i send you, it loaded the ajax search pro but without css files ?

    #3784
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Was the first browser internet explorer 8? Because IE8 is not supported anymore, it loads the default search engine instead.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #3785
    eliaskhs
    eliaskhs
    Participant

    no it was in 2 brwosers, 1 mozilla, and i.e 10 .
    and load another plugin i think.
    i do not know waht going on, i am worry for this.
    can you please check it, i sent you my details.

    #3786
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Here is a screenshot of my IE10 of the page: https://i.imgur.com/93aFfnd.png
    It looks just like the mozilla, it must have been the page cache only.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #3797
    eliaskhs
    eliaskhs
    Participant

    it happen again, i am for mmacbook pro, all the browser shwoing me this page.
    please advice me ……..
    i work hard for this website, and want everything to be ok, but your plugin have bug, it is not cache issue…. it is bug on the plugin, i do not feel safe with this plugin….
    what i can do?
    can you please Ernest check this, i send you all my details.

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    #3799
    eliaskhs
    eliaskhs
    Participant

    i am using cloudflare, total cache, and purge the cache, also deleted the history of the browsers.
    and this what i see!!!!!! please check it …

    #3800
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Which version of the plugin are you using?
    Which version of the internet explorer are you using?
    Is the internet explorer compatibility mode disabled? It might be emulating IE8 or IE8 standards, it happenst with IE10 many times.

    If you are using older plugin version 3.1, then there was an update regarding this issue which had been fixed. If you open up the wp-content/plugins/ajax-search-pro/includes/shortcodes.php file and go to line 22 you should see this:

    if(isset($_SERVER['HTTP_USER_AGENT']) && preg_match('/(?i)msie [1-8]/',$_SERVER['HTTP_USER_AGENT']) ) {

    If you see this exact line, then you should change it to:

    if(isset($_SERVER['HTTP_USER_AGENT']) && preg_match('/(?i)msie [6-8]/',$_SERVER['HTTP_USER_AGENT']) ) {

    This should fix the issue if you are using version 3.1

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #3801
    eliaskhs
    eliaskhs
    Participant

    1)i am using the last vesion of the plugin:(…
    and i check this line and i have the right line
    if(isset($_SERVER[‘HTTP_USER_AGENT’]) && preg_match(‘/(?i)msie [6-8]/’,$_SERVER[‘HTTP_USER_AGENT’]) ) {
    2) it happen randomaly on all the browsers.
    i disable now one plugin with name WP Fastest Cache to check how it respond.
    what we can do Ernest ?
    i like your plugin but it strange why this happen 🙁

    #3802
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Ok then.

    It definitely must be some kind of caching or something similar. I tried on 3 different computers, 3 browsers with each computer, on ipad, iphone and every of these displayed normally.

    I also tried 5 different VPS providers with proxy via hola proxy plugin and it worked every single time. I refreshed like 100 times for each browser but it always works.

    There must be some kind of caching bound to your IP address or your DNS points to a different IP address.

    I’m 100% sure it would have showed up at least once in my test environment. I truly tried like 1000 times and everything is normal.

    Try to flush your DNS cahce from the command line with the ipconfig -flushdns command, then try to restart. Also, check your hosts file if the site IP address is not overridden there.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #3803
    eliaskhs
    eliaskhs
    Participant

    Ernest can you tell me exactly the plugin requirement that it need , in order to work on right way, i am working with my developer, trying to understadn and solve this issue .

    #3804
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    You don’t need any plugin requirement to run the search properly. And it runs properly on my side, that’s all what I’m trying to say.

    If it runs correctly on my 3 different computers and on 5 different VPN proxy servers, then it should surely work on your side as well.

    The problem is not related to this search plugin.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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