I'm currently working on a solution, but the thing is that I can't reproduce the issues on any of my servers 🙁
I have never experienced sush problems before, and I was unable to work this weekend. I was trying to play with the server configuration, I'm sure that it's related to that as well.
Can you by any chance provide temporary ftp and administrator access to your clients website, or to a test environment where the search is installed? I can start working on solutions step by step, but I'm afraid something new would come up every time.
You can try for a refund at envato, but I'm afraid they will refuse it as you had already downloaded the product. Digital products refund policy is very strict unfortunately.Best,
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