Ajax Search Plugin stopped working

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This topic contains 5 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 2 months, 2 weeks ago.

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  • #39905
    wv
    wv
    Participant

    The Ajax Search Plugin started giving a 500 error out of the blue.
    Some phrases show a result, most show 500 error.

    See: http://drops.webvalve.com/v/oBwfDw

    Also in the admin the settings for the search no longer show.

    See: http://drops.webvalve.com/i/k4eGo6

    Updating the plugin broken the display/layout majorly so that is really not an options right now.
    I need to back to working.

    Please help—thanks!

    #39907
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    If the issue came from out of the blue, that may indicate a problem on the server side. Error 500 means, that the server does not respond to the request.

    These issues are extremely rare and mostly caused by server related problems – or if the plugin was downgraded from a newer release.
    For starters, I strongly recommend updating the plugin to the latest possible release – from what I can see on the screen, that is an very outdated version, which could explain the problem as well.

    While we are trying to maintain the updates as much as we can, it is possible, that the update may fail because of the very old version. Try updating, then clearing every layers of cache. I will attach the latest beta version to this reply, please us that for the update.
    If there are issues after the update, then go for a full plugin wipe and then install again, that will resolve that.

    Do not ever downgrade though – that will definitely cause a lot of issues, as the plugin data will remain updated in the database, and cause a lot of issues.

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    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39913
    wv
    wv
    Participant
    You cannot access this content.
    #39926
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #39971
    wv
    wv
    Participant
    You cannot access this content.
    #39979
    Ernest Marcinko
    Ernest Marcinko
    Keymaster
    You cannot access this content. Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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