Error when saving chnages

This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 1 month, 3 weeks ago.

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  • #40544
    iwatchdit
    iwatchdit
    Participant

    Hi,

    Whenever I attempt to save changes, I receive this error from Bluehost. Bluehost have advised to contact you for support.

    To note, this error does not occur for Ajax Search Lite. If I can’t resolve this, I’d like to cancel and refund Pro.

    Thanks,
    Mitch

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    #40552
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    From the screenshots it looks like as if the server was overloaded, and it does not respond. The most likely cause is usually low memory – it is especially true in cases where too many plugins are active and the server can no longer handle that. Another possibility is a 3rd party conflict, it is very rare, but still can happen.

    Do you have any error logs by any chance? I am more than happy to investigate.
    Can you please also add temporary back-end and FTP access? I will try to debug through the save process to see what exactly triggers the issue.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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