How do I fix "Warning the response data is…

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This topic contains 1 reply, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 3 years, 10 months ago.

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  • #19418
    kingced
    kingced
    Participant

    How do I fix the popup that happens (pic attached)

    Warning: The response data is missing from
    the ajax request!
    This could be a server related issue.

    Check your .htaccess configuration and
    try disabling all other plugins to see if the
    problem persists.
    …..
    It happens when type 5 letters

    ……………..
    I have disabled all plugins.
    i have changed themes.

    ……………
    All i want is for the plugin to search in specific category for titles only
    That’s it.

    I hope you can help.

    Thanks,

    #19424
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    That error usually indicates, that either the server is not responding, or the ajax handler is not possible to access, due to an incorrect .htaccess configuration.
    First, I suggest checking, if there is any malformed rule within the .htaccess file in the root directory. Then a malware filter/protection or firewall plugin can also disable access to the default ajax handler, I suggest checking that aswell.
    You can also try enabling the custom ajax handler, it might be capable of bypassing the problem: https://i.imgur.com/FyjBDfJ.png

    If nothing helps, you can add temporary FTP access to your ticket, and I will take a direct look to the code, to see if the request even reaches the search process.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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