Loading icon, asp_loader, not showing

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Keymaster
2 years, 10 months ago.

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  • #21376

    Participant

    Ernest, After purchasing Ajax Search Pro, I am having an issue with the asp_loader animation showing in some search boxes and dropdowns but not others all with the same backend settings – under Theme & Styling > Magnifier & loading icon > Loading image. Please advise…

    Works for…
    Search All
    https://usocmedical.com/

    Does not show for…
    Spacelabs NIBP Cuffs
    https://usocmedical.com/product-category/patient-cables/spacelabs-cables/nibp-cuffs-spacelabs-cables/

    #21382

    Hi,

    Thank you for the details. It looks like this is only a cache related problem. I see you have a custom minification/asset cache solution active. On the main URL (https://usocmedical.com/) the file containing the correct loader CSS descriptors is:

    https://cdn.usocmedical.com/wp-content/cache/minify/cd7dc.css

    while on the other page it’s:

    https://cdn.usocmedical.com/wp-content/cache/minify/6c6c0.css

    This second file does not contain the loader descriptors, that’s why they are not visible.
    It looks like the second one is an older/different version of the same CSS asset file. If you clear all layers of cache (page, asset, CDN, cloudflare, browser etc..) then the changes should propagate.

    Unfortunately the plugin cannot control these assets, as caching is fully independent from the plugin. If you want, there is a conditional, asynchronous CSS loader feature within the plugin, that may also give your site some performance benefits. It may not work in some cases, but I thought you might find it interesting.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #21388

    Participant

    Thank you. Will test on a few more pages and confirm this is resolved.

    #21389

    Hi,

    You are welcome.

    One thing I forgot, that the search instances on both pages are different, on the main page its ID=10 and on the other it’s ID=277. Make sure you edit the correct search instance for the colors, as it is often cause of such problems 🙂

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #21391

    Participant

    On another note, can you make any suggestions to speed up the search results. There is a real lag time after entering a search and when the dropdown shows results. My client continues to complain about this lag time. My suggestion is to go with a more powerful server since this is an AJAX call to the db. Their db is quite large with 100s of products to sort through. Any other suggestions would be really appreciated. Thank you!

    #21396

    Hi!

    The performance indeed greatly depends on the server performance, as well as the overall setup.

    There are number of things you can do to maximize the possible performance, you can find these tips here: Improving search performance
    The custom ajax handler (described in the linked docs) as well as the index table engine can make a real difference.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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