Very slow search loading time

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This topic contains 5 replies, has 2 voices, and was last updated by Ernest Marcinko Ernest Marcinko 5 years, 3 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #12172
    Arnas Juodzevicius
    Arnas Juodzevicius
    Participant

    Hello,

    Bought this product a few days ago. I would like return it and get money back. Because I must wait about 7-10seconds to find products in my web. It is not accetible for me. There are others plugins with instant search like “WooCommerce Search Box”.

    In product review was not marked about search delays. Thank you for support.

    #12179
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    The plugin search speed is mostly dependent on your server/hosting performance + your plugin configuration. 7-10 seconds is unusually slow, so I highly recommend checking the performance guide and the plugin search speed optimisation guide in the documentation:
    Performance overview
    Search performance optimisation

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #12192
    Arnas Juodzevicius
    Arnas Juodzevicius
    Participant

    I didnt find reason solve problem. I am using wordpress 5 years was not such problems with plugins speeds. All other my plugins and webpage works perfect with great loading time.

    I would like recieive money back. Thanks

    #12197
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I don’t see you made any of the suggested changes in the documentation, the configuration is still the default.

    Moreover I have measured the search speed and it’s around 3 seconds every time: https://www.youtube.com/watch?v=cl4nfmtS9pc&feature=youtu.be

    It is still performs faster than your overall random non-cached (first time view) site load time, which is 6 seconds:

    Test url: https://tools.pingdom.com/#!/ePNlSu/http://www.spaikas.lt/?x=1
    Screenshot: https://i.imgur.com/pnx6Vpg.png

    The initial server response was 5.05 seconds (6.05 overall with rendering), so it took around 5 seconds for wordpress to generate the page. The search however responds in around 3, so it is still almost 40% faster than your server response.

    With the optimisations it could get much better.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


    #12249
    Arnas Juodzevicius
    Arnas Juodzevicius
    Participant

    Hello,

    Thanks for great report. But I dont like this product. I want get money back. It is the same situation, if I buy shoes in shop and dont like it, i can return it. Please return money. I am old your costumer.

    #12269
    Ernest Marcinko
    Ernest Marcinko
    Keymaster

    Hi,

    I understand, but we follow the envato market refund policy rules: https://codecanyon.net/page/customer_refund_policy

    For that reason there is a back-end demo, front-end demo and a free version also available, to make sure everyone can check out all aspects of the plugin before buying. I’m very sorry, but for these reasons I have to decline your request.

    I’m more than happy to help you with anything you need, if you have trouble with configuration or placements or anything else, I’m here to help.

    Best,
    Ernest Marcinko

    If you like my products, don't forget to rate them on codecanyon :)


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